Why Western?

• Our Guarantee
• Our Expertise
• Our History
• Quality Assurance
• Documentation
• Technician Training
• Certifications
• Industry Associations

We consider service documentation to be a key ingredient in delivering superior service. Not only does it provide information about your customized pest control program. It also:

• Outlines our findings and recommendations
• Identifies the materials we used and where we used them
• Indicates the type of pest we treated (if any)
• Notes any sanitation or structural deficiencies and how to address them
• Provides convenient reference materials for further education

Your documentation is maintained on-site in a Quality Assured (QA) Log Book for easy reference. Service documentation varies from client to client, but may include:

Regulations

• State regulations
• State Pesticide Control Office
• Specialized reprints, depending upon your industry and program

Materials

• Right To Know
• Complete list of approved pesticides expected to be used in your facility
• Copies of labels of these pesticides
• Material Safety Data Sheets (MSDS) and/or Labels

Service Program

• Original survey, inspection report, and proposal
• Future surveys and inspection reports

Quality Assurance: Your Western Service Team

• Customer Service Representative
• Service Supervisor
• Account Representative
• Branch Manager, with address/phone number
• Regional Manager, with address/phone number
• Other Western offices